Electronic reproduction on this site is done with the best technology available. However, there is a reduction in the quality of images. The scans used on this site have been compressed as much as possible so that their download time is fast, while remaining as close as possible to the original artwork.
Sara SIân is not responsible for the colour accuracy and your sole remedy for any inconsistencies in color as per your perception is to return the painting for a store credit.
If you are in any way dissatisfied with your original painting, please do not hesitate to contact us. Your 14-day return guarantee means that you can return paintings if they do not meet with your expectations.
Paintings must be securely packaged and returned in their original condition and will then be subject to a full purchase price refund. Please note that insurance is required for all returns at your cost.
It is sometimes difficult to choose a painting or print on the internet. If you order a painting/print and it does not meet with your expectations, you may return it within 14 days.
IMPORTANT: Please notify me in writing BEFORE returning an order: firstname.lastname@example.org
Please place the original documentation in the package and re-wrap securely. Return courier must be prepaid and insured – C.O.D. returns cannot be accepted.
NOTE: All returns must be sent via private courier services door to door transfer.
Courier the painting/print to:
Sara SIân, Block B, Sweet Thorn on Beyers Office park, 2595 Bosbok Rd, Randburg, Johannesburg, South Africa.
If the retuned order is not insured and damage or loss occurs, we will not be able to refund the purchase.
Shipping costs can only be compensated if the return is a result of our error.
A refund will only be released once the art work is returned and inspected.
We do everything we can to ship your order safely and securely, and we’re proud to report that an order has never gone missing or been returned.
All parcels are fully insured against loss/damage. If, for any reason, you are not satisfied with an original painting or a limited edition print purchased on this site, you can return it, in its original condition, within 14 days, for a full refund, excluding shipping costs.
Each individual painting is specified ‘ORIGINAL’ where applicable, whereas prints are specified ‘LIMITED EDITION PRINT’. A limited edition print will never be falsely desiginated as an original.
A Certificate of Authenticity will be provided to all buyers.
© Sara SIân 2019. All rights reserved.